Refund policy at IgMin Research

Introduction

Welcome to IgMin Research - STEM | A Multidisciplinary Open Access Journal. As a leading publication in the field of science, technology, engineering, and mathematics (STEM), we prioritize transparency, fairness, and accountability in all our interactions with authors, reviewers, and readers. In this spirit, we have developed a comprehensive refund policy to address various scenarios that may arise in the course of our publication and conference services. This document aims to provide a detailed explanation of each aspect of our refund policy, ensuring that all stakeholders are informed and confident about their interactions with IgMin Research.

Article Processing Charges (APCs) Refund

At IgMin Research - STEM | A Multidisciplinary Open Access Journal, we recognize the significance of Article Processing Charges (APCs) in facilitating the publication process and ensuring the high-quality dissemination of scientific research. Our refund policy regarding APCs is designed to maintain transparency and fairness for our authors. Below is a point-to-point elaboration of the process involved in APCs refund:

Withdrawal before review:

1. Authors may decide to withdraw their manuscript submission before the peer review process has commenced for various reasons. Such decisions are respected, and authors are entitled to a full refund of the Article Processing Charges (APCs) in this case.
2. The process of withdrawal should be initiated by the author by formally informing our editorial team via email or through the submission management system. This communication should include clear and concise reasons for the withdrawal.
3. To be eligible for a full APC refund, the withdrawal request should be made at least 7 business days before the scheduled start of the peer review process. This timeline allows us to allocate resources more efficiently and minimize any potential delays in handling other submissions

Withdrawal after review:

1. In instances where an author chooses to withdraw their submission after the peer review process has been initiated, the Article Processing Charges (APCs) become non-refundable. This policy is due to the valuable time and efforts invested by our esteemed panel of reviewers in evaluating the manuscript.
2. Authors who wish to withdraw their submission after receiving reviewer feedback and comments should notify our editorial team promptly. The withdrawal request must be submitted in writing and should include a clear rationale for the decision.

Rejection during review:

1. As part of our commitment to maintaining high publishing standards, all submitted manuscripts undergo rigorous peer review. Occasionally, articles may be deemed unsuitable for publication based on reviewer assessments and editorial evaluations.
2. In the event of a rejection during the peer review process, the author will receive a full refund of the Article Processing Charges (APCs). This refund acknowledges the author's contribution to the journal and demonstrates our appreciation for their engagement in the scientific discourse.
3. Our editorial team communicates the rejection decision to the author, providing constructive feedback and suggestions for further improvement.

Acceptance and publication:

1. Once a manuscript successfully completes the peer review process and is accepted for publication in IgMin Research, the Article Processing Charges (APCs) become non-refundable. The acceptance and publication signify the commitment to disseminating valuable research to a global audience.
2. Following acceptance, authors will be guided through the production process, including copyediting and typesetting, to ensure the manuscript meets the journal's formatting standards and enhances its readability.
3. Upon completion of the production process, the article is published online, making it accessible to researchers, academics, and readers worldwide.

Refund request submission:

1. Authors who wish to request a refund of the Article Processing Charges (APCs) should communicate their request to our customer support team via email. The email should include the manuscript's unique identifier, the corresponding author's name, and the reason for the refund request.
2. To streamline the process, we encourage authors to provide any necessary supporting documents, such as payment receipts, withdrawal correspondence, or rejection notifications.
3. Our customer support team reviews each refund request diligently, adhering to the specific guidelines outlined in the refund policy.

Refund processing:

1. We aim to process refund requests promptly, with a standard processing time of 15 business days from the date of receipt. However, in more complex cases or during periods of high demand, the processing time may vary slightly. Rest assured, our team is dedicated to addressing refund requests as efficiently as possible.
2. Refunds will be issued through the same payment method used for the original transaction. This ensures a straightforward and seamless refund process for the authors.
3. In case of any delays or concerns related to the refund processing, authors will be notified by our customer support team.

At IgMin Research, we value the trust authors place in us as their publishing partner. Our APC refund policy reflects our commitment to providing transparent, fair, and accountable services while upholding the highest standards of scientific publishing. We continuously strive to improve our processes and services to serve the needs of the global scientific community better.

Open Access Publication Fees Refund

IgMin Research is committed to advancing knowledge dissemination by promoting open access to scholarly research. As part of our dedication to transparency and fairness, we offer an Open Access Publication Fees refund policy to ensure that authors are well-informed and confident in their interactions with our journal. Below, we provide a detailed point-to-point elaboration of the process involved in the Open Access Publication Fees refund:

1. Journal ceases publication: In the unlikely event that IgMin Research ceases publication, we understand the importance of safeguarding the interests of our authors. If an author has paid the Open Access Publication Fees for an accepted article, and the journal subsequently ceases publication, we will promptly refund the entire Open Access Publication Fees to the affected author.
   Elaboration: The decision to cease publication is taken seriously, and it is only considered in exceptional circumstances. If such a situation arises, we will notify all relevant stakeholders, including authors, about the cessation and the subsequent refund process. The refund will be initiated as soon as the decision is confirmed. The author will be contacted via the email address provided during the submission process to confirm the refund details, ensuring that the funds are returned to the appropriate account.
2. Technical errors: We acknowledge that technical errors or accidental duplications in the payment process may occur. To address such occurrences, we have a mechanism in place to ensure that any excess payments made by authors for Open Access Publication Fees are promptly refunded.
   Elaboration: If an author becomes aware of a technical error resulting in an overpayment for Open Access Publication Fees, they should contact our editorial team at the earliest convenience. The author should provide relevant details, including the transaction date, payment method, and the amount paid in excess. Upon receipt of the request, our customer support team will thoroughly investigate the matter and verify the information provided. Once the error is confirmed, the excess amount will be refunded directly to the account from which the overpayment was made. The author will receive an email notification confirming the refund and providing any necessary transaction details.

Important notes:

1. Refund authorization and communication: To ensure security and confidentiality, authors requesting a refund for Open Access Publication Fees will be required to provide appropriate authorization and verification. This may include providing the transaction details, author information, and any other relevant data that aids in confirming the authenticity of the refund request.
2. Refund timeline: IgMin Research endeavors to process refund requests for Open Access Publication Fees in a timely manner. Upon successful verification of the refund request, we aim to initiate the refund process within 10 business days. The actual time it takes for the refund to reflect in the author's account may vary based on the payment method and the policies of the financial institutions involved.
3. Refund currency: The refund for Open Access Publication Fees will be processed in the same currency in which the original payment was made. Authors who made payments in currencies other than the journal's standard currency may receive the refund amount converted to their original payment currency at the prevailing exchange rate on the refund date. Please note that exchange rate fluctuations may affect the final refund amount.
4. Refund exceptions: It is essential to note that Open Access Publication Fees for articles that have already been published will not be eligible for a refund, as the fees contribute to the dissemination and accessibility of the research work. Additionally, any refund requests received after a specified deadline may not be considered eligible for processing.

At IgMin Research, we are committed to providing a smooth and reliable refund process for Open Access Publication Fees. Our team is dedicated to addressing all refund-related inquiries professionally and efficiently, while ensuring that our authors receive the highest level of support throughout their publishing journey.

Membership Fees Refund

At IgMin Research - STEM | A Multidisciplinary Open Access Journal, we offer membership plans to researchers, academics, and institutions seeking to engage with our diverse range of content and exclusive benefits. Our membership fees refund policy is designed to accommodate various situations while ensuring fairness and clarity for our valued members. Let's delve into the point-to-point elaboration of the process involved in membership fees refund:

Cancellation within 14 days

Point 1: Request submission: If a member wishes to cancel their membership within 14 days of registration, they can initiate the cancellation process by submitting a formal request to our customer support team at [email protected]. The request should include essential details such as the member's name, email address, and membership identification number, if applicable. Clear communication of the cancellation intent will facilitate efficient processing.

Point 2: Evaluation period: Upon receiving the cancellation request, our customer support team will assess the submission date and the request's timeliness. The 14-day evaluation period will be calculated from the initial date of membership activation. This timeframe allows members to explore the benefits of their chosen plan and make an informed decision about their continued engagement with IgMin Research.

Point 3: Eligibility verification: During the evaluation period, our team will verify the member's eligibility for a refund. To be eligible for a refund, the cancellation request must be received within the 14-day evaluation window. Additionally, the member must not have utilized any benefits that are non-refundable, such as accessing exclusive content or participating in member-only events.

Point 4: Confirmation and refund initiation: Once the eligibility for a refund is confirmed, our customer support team will promptly communicate the approval to the member via email. The email will contain the details of the refund amount, payment method, and expected processing time. We strive to process refunds as efficiently as possible, ensuring a positive experience for our members.

No refund after 14 Days

Point 1: Time limit: After the initial 14-day evaluation period has expired, membership fees become non-refundable. This policy is in place to ensure the sustainability of our operations and the continued delivery of valuable services to our members.

Point 2: Benefits continuation: Members who choose to continue their membership beyond the 14-day evaluation period will retain access to all associated benefits and services for the duration of their selected membership term. We encourage members to fully explore the resources and opportunities available during their membership period.

Point 3: Renewal and subscription options: To continue benefiting from the privileges of IgMin Research membership, members can opt for renewal upon the expiration of their current membership term. We offer various subscription options to suit individual preferences and institutional requirements.

Point 4: Cancellation flexibility: Although membership fees become non-refundable after 14 days, members retain the flexibility to cancel their subscription before its next renewal date. By doing so, members can avoid automatic renewal for the subsequent membership period and have the option to explore other membership plans in the future.

Conclusion

Our Membership Fees Refund Policy at IgMin Research is designed to offer members a fair and transparent process for canceling their membership within the initial 14-day evaluation period. We recognize that circumstances may change, and members may need to reassess their commitment. During this period, eligible members can receive a full refund of their membership fees. However, after the 14-day window, membership fees become non-refundable, ensuring the continuity of services and resources provided to our valued members. As part of our commitment to excellence and customer satisfaction, we aim to process refund requests efficiently, maintaining the trust and confidence of our members in IgMin Research - STEM | A Multidisciplinary Open Access Journal.

Conference Registration Fees Refund

Conferences organized by IgMin Research serve as vital platforms for knowledge dissemination, collaboration, and networking among researchers, academics, and professionals in the STEM fields. Our conference registration fees refund policy is designed to accommodate various circumstances that participants may encounter. Below is a point-to-point elaboration of the process involved in conference registration fees refund:

Cancellation before deadline

When a participant wishes to cancel their conference registration before the specified cancellation deadline, they are eligible for a full refund of their registration fees. The cancellation deadline is typically communicated well in advance to provide ample time for participants to make informed decisions regarding their attendance.

1. Eligibility verification: Upon receiving the cancellation request, our customer support team verifies the participant's eligibility for a refund by confirming that the request was made before the cancellation deadline.
2. Refund amount calculation: If the eligibility criteria are met, the customer support team calculates the total registration fees paid by the participant.
3. Processing charges deduction: In certain cases, a nominal processing fee might be deducted from the refundable amount to cover administrative costs associated with processing the refund.
4. Refund initiation: Once the refundable amount and processing charges (if applicable) are determined, the customer support team initiates the refund process. The refund is typically issued through the original payment method used by the participant during registration.
5. Notification to participant: The participant is promptly notified about the successful processing of their refund, providing them with relevant details, such as the amount refunded and the expected time for the amount to reflect in their account.

Cancellation after deadline

Participants who opt to cancel their conference registration after the specified cancellation deadline are not eligible for a refund. This policy is put in place to ensure that our event planning and logistical arrangements are streamlined, and it respects the commitment of participants who have confirmed their attendance after the deadline.

1. Deadline adherence: The customer support team ensures strict adherence to the cancellation deadline and communicates the cutoff date to participants through various channels, including the conference website, registration platform, and email communications.
2. Reminder notifications: To assist participants in managing their registration decisions effectively, periodic reminders are sent to registered attendees, highlighting the approaching cancellation deadline.
3. Policy communication: The conference website and registration platform prominently display the refund policy, outlining the cancellation deadline and the consequences of canceling after the specified date.
4. Exceptional circumstances: In rare cases of extenuating circumstances that prevent a participant from attending the conference after the cancellation deadline, we encourage them to contact our customer support team. While refunds are generally not issued after the deadline, we review exceptional cases on an individual basis and may consider providing alternatives, such as credit toward future events.
5. Alternate solutions: For participants unable to attend the conference, we may offer the option of transferring their registration to a colleague or co-author, subject to verification and approval.

At IgMin Research, we recognize that unforeseen situations can arise that necessitate changes to conference participation plans. By implementing a clear and fair conference registration fees refund policy, we aim to strike a balance between supporting our participants' needs and ensuring the successful organization of our events. Our commitment to maintaining effective communication and providing timely and accurate refunds underscores our dedication to delivering exceptional conference experiences to our valued attendees.

Subscription Fees Refund

At IgMin Research, we offer various subscription plans to cater to the diverse needs of researchers, academics, and institutions. Our subscription fees refund policy is designed to provide flexibility to our subscribers while ensuring the sustainability of our journal. Below is a point-by-point elaboration of the process involved in the subscription fees refund:

Cancellation within 14 days

1. IgMin Research understands that subscribers may have evolving research requirements or may need to reassess their subscription plans within a brief period after activation. As such, we have established a 14-day window during which subscribers are eligible for a full refund upon cancellation.
   
2. The 14-day period commences from the date of activation of the subscription plan. Subscribers can easily identify this date in their account settings or communication from our customer support team.
   
3. During this time, subscribers have the opportunity to explore the benefits of their chosen subscription plan, assess its relevance to their research interests, and evaluate the content and services available to them.
   
4. If, for any reason, subscribers find the selected plan does not meet their expectations or research needs, they can request a refund by contacting our customer support team through email or the designated communication channels.
   

No refund after 14 days

1. To maintain operational stability and support the continuous production of high-quality research content, IgMin Research adheres to the policy of no refunds for subscription fees after the initial 14-day period.
2. Beyond the 14-day period, subscribers are considered to have fully utilized the access to the journal's content and services offered by their chosen subscription plan.
3. The non-refundable policy applies regardless of the subscriber's level of usage or the duration of the subscription period remaining.
4. Subscribers are encouraged to assess their research needs and make informed decisions before the 14-day period concludes to maximize the benefits of their subscription.

Refund request process

Initiation

Subscribers who wish to cancel their subscription within the 14-day window can initiate the refund request by contacting our customer support team through email or the designated communication channels provided on our website.

1. The request should include the subscriber's full name, email address, and subscription plan details for verification purposes.
   

Verification

Upon receiving the refund request, our customer support team will review the subscriber's account to ensure that the request falls within the 14-day cancellation period.

1. The team may request additional information or clarifications to validate the subscription details and initiate the refund process accurately.

Processing

1. Once the refund request is verified and deemed eligible, the customer support team will proceed with processing the refund.
   
2. Refunds will be issued using the same payment method employed for the original transaction. For instance, if the subscription was paid via credit card, the refund will be credited back to the same credit card used for payment.

Confirmation

1. After the refund has been successfully processed, the subscriber will receive a confirmation email from our customer support team. The email will contain details of the refunded amount and any applicable transaction reference numbers.
   

Appeals and exceptions

1. In exceptional cases where there may be extenuating circumstances, subscribers may appeal for a refund beyond the 14-day period. Such appeals will be reviewed on a case-by-case basis, and supporting documentation may be required to justify the request.
   
2. Situations where technical errors or glitches on our platform caused unintended subscription renewals may also be considered for refund on a case-by-case basis. Subscribers must report such incidents to our customer support team as soon as they are noticed.
   

Conclusion

IgMin Research is committed to fostering an environment of flexibility and understanding for our subscribers. Our subscription fees refund policy is designed to strike a balance between accommodating the evolving research needs of our users and ensuring the sustainability of our journal. The 14-day window allows subscribers to explore their chosen subscription plans fully, and the subsequent non-refundable policy safeguards our operational stability. We encourage subscribers to make informed decisions within the initial 14-day period to optimize the value they derive from their subscriptions. Should there be exceptional circumstances, our customer support team is available to assess and address refund requests accordingly. Through transparent and customer-centric policies, we aim to continue serving as a reliable resource for the global research community.

Special Circumstances

At IgMin Research, we recognize that circumstances beyond an individual's control may arise, necessitating unique considerations regarding refunds. We understand that medical emergencies, personal challenges, or unforeseen events may impact an author's ability to proceed with a submission, a participant's attendance at a conference, or a subscriber's continuation of their membership. In such cases, we are committed to approaching each situation with empathy and flexibility to address the specific needs of our stakeholders. Our Special Circumstances policy aims to provide a compassionate and fair approach to handling refund requests in such situations. Below is a point-to-point elaboration of the process involved in managing special circumstances:

1. Initiating a request: When faced with a situation that requires special consideration for a refund, the affected party, whether it be an author, participant, or subscriber, must initiate a formal request. The request should be made in writing and sent to our dedicated customer support team at [email protected]. The request should clearly outline the circumstances and provide relevant supporting documentation, such as medical certificates or other evidence, to substantiate the claim.
2. Case assessment: Once the request is received, our customer support team will assess the case based on the information provided. We will carefully review the circumstances and the supporting documentation to determine the validity and legitimacy of the claim. Our team will maintain the utmost confidentiality and sensitivity during this process, recognizing the personal nature of certain situations.
3. Fairness and consistency: IgMin Research is committed to treating all stakeholders equitably and consistently. Each special circumstances request will be evaluated on its individual merits, without prejudice or bias. Our decision-making process will be guided by our commitment to fairness and the well-being of our stakeholders.
4. Communication and response: We understand the importance of timely communication during sensitive situations. Our customer support team will maintain open lines of communication with the affected party, acknowledging receipt of the request and providing an estimated timeframe for the decision-making process. Regular updates will be provided to keep the party informed about the status of their request.
5. Consultation (If Necessary): In complex cases or situations that require additional expertise, IgMin Research may seek the counsel of relevant experts or seek advice from our editorial board or advisory panel. This step ensures that we make informed and considered decisions when addressing exceptional circumstances.
6. Decision and resolution: Following a thorough review and assessment, a decision will be made regarding the refund request. If the request is deemed valid, IgMin Research will proceed with processing the refund according to the applicable refund policy outlined earlier in this document. In cases where the refund is granted, the affected party will be notified promptly of the resolution.
7. Appeals process: We recognize that stakeholders may have questions or concerns about the outcome of their special circumstances request. If a party disagrees with the decision, they may appeal the decision by providing additional information or relevant details to support their claim. Appeals should be sent to the same email address used for the initial request.
8. Privacy and confidentiality: At IgMin Research, we prioritize data privacy and confidentiality. Any information shared as part of a special circumstances request will be treated with the utmost confidentiality and will only be accessible to individuals involved in the review process. We adhere to relevant data protection regulations to safeguard personal information.
9. Continuous improvement: IgMin Research recognizes the importance of continuous improvement in our policies and processes. Feedback from stakeholders, as well as insights gained from managing special circumstances requests, will be used to enhance our approach and ensure that it remains relevant and effective in addressing the needs of our community.

Conclusion

At IgMin Research, our Special Circumstances policy exemplifies our commitment to being a supportive and compassionate multidisciplinary journal. We understand that life's challenges can be unpredictable, and we believe that it is our responsibility to respond with understanding and empathy. Our transparent and objective approach to handling special circumstances ensures that we can address individual needs while upholding the integrity of our refund policy. We strive to be a trusted partner for authors, participants, and subscribers alike, and our commitment to excellence extends to every aspect of our interactions with the scientific community.

Refund Processing

At IgMin Research, we understand that timely and efficient refund processing is crucial to maintaining trust and satisfaction among our authors, reviewers, and readers. Our refund process is designed to be straightforward and transparent, ensuring that all refund requests are handled with professionalism and diligence. Below is a point-to-point elaboration of the process involved in refund processing:

1. Receipt of refund request: When a refund request is received from an author, reviewer, conference participant, subscriber, or member, our customer support team immediately acknowledges the request. To facilitate a smooth process, stakeholders are encouraged to send refund requests to [email protected], clearly stating the reason for the refund and providing any relevant supporting documentation.
2. Review and verification: Upon receipt of the refund request, our customer support team carefully reviews the provided information and documentation to ascertain its validity. We cross-reference the details with our records to ensure accuracy and identify any specific terms and conditions that may apply to the refund request.
3. Communication and clarification: In some cases, additional information or clarification may be required to process the refund request accurately. If the provided documentation is insufficient or unclear, our customer support team promptly communicates with the stakeholder to seek further details or explanation. This proactive approach ensures that we have a comprehensive understanding of the situation before proceeding with the refund process.
4. Internal authorization: Once the refund request and supporting documentation have been reviewed and verified, our customer support team seeks internal authorization for processing the refund. This step is crucial to maintaining financial security and adhering to our internal policies and guidelines.
5. Refund decision: Based on the review, verification, and internal authorization, a decision is made regarding the eligibility of the refund request. If the request meets the specified criteria as per our refund policy, the refund is approved for processing. Conversely, if the request does not meet the criteria, our customer support team communicates the decision to the stakeholder along with a clear rationale.
6. Refund amount calculation: For eligible refund requests, our finance department calculates the exact refund amount based on the payment details and the specific scenario outlined in the request. Depending on the situation, the refund may include the full amount or a partial amount as per the applicable terms and conditions.
7. Refund payment processing: Once the refund amount has been calculated, our finance department initiates the payment process. Refunds are typically processed using the same payment method used for the original transaction. This approach ensures convenience and consistency for our stakeholders.
8. Notification to stakeholder: After the refund payment has been processed successfully, our customer support team notifies the stakeholder via email or other appropriate means. The notification includes essential details, such as the refund amount, payment method, and any other relevant information. We believe in maintaining open lines of communication with our stakeholders throughout the refund process.
9. Follow-up and feedback: We value feedback from our stakeholders and continually seek ways to improve our services. After the refund process is completed, our customer support team may follow up with the stakeholder to gather feedback on their experience. We take this feedback seriously and use it to enhance our refund process and overall customer support.
10. Record keeping: IgMin Research maintains comprehensive records of all refund requests, approvals, and payments. This diligent record-keeping practice allows us to ensure accuracy, transparency, and accountability in our financial operations.

In conclusion, IgMin Research places great importance on the refund process and endeavors to make it efficient, transparent, and customer-centric. We understand that circumstances may arise where a refund is necessary, and we are committed to addressing such situations with the utmost professionalism and responsiveness. Our goal is to ensure that all refund requests are handled promptly, accurately, and fairly, contributing to the overall positive experience of our stakeholders in their interactions with our multidisciplinary journal.

Conclusion

We, at IgMin Research, are dedicated to fostering a vibrant and inclusive scholarly community. Our refund policy is designed to uphold transparency, fairness, and accountability in all our interactions with authors, reviewers, and readers. We believe that this policy not only provides clarity to our stakeholders but also underscores our commitment to operating with integrity and ensuring the satisfaction of those who engage with our multidisciplinary journal. We value your trust in IgMin Research and look forward to being a reliable partner in your academic journey.